My CRM approach for your success
CONSUMER-CENTRIC CRM PROCESS
Step-by-Step to customer satisfaction
Capture it
I will look at your data, tech and comms - and identify the potential and the gaps through audits and interviews.
Plan it
Learn how to benefit most from your existing data and how to create a CRM strategy that makes customers happy.
Build it
Implement the most critical projects based on the CRM strategy and your business priorities.
Grow it
Move your company towards the next stage of digital maturity with attention to detail and a strong foundation.
CRM Service Packages
I created packages from my most requested CRM services - for you to get started right away.
CRM PACKAGE 1 / BESTSELLER
Holistic CRM Audit
Through the proven interview audit process I’ll dive into all CRM relevant areas to identify the gaps and opportunities.
- 5 to 6 Zoom interviews
- Information review & analysis
- 2h presentation
- Recommendations, gaps & opportunities
17 to 20 hours
CRM PACKAGE 2 / STRATEGY+
Overarching CRM Strategy
I'll help you create a full-fledged CRM and customer-centricity strategy that sets you up in the short-and long-term.
- CRM Package 1 included
- 2 strategy discussion rounds
- CRM strategy document
- 1h strategy presentation
28 to 30 hours
CRM PACKAGE 3 / AUTOMATION
Marketing Automation
Optimize your marketing efforts and develop automations, e.g. onboarding / welcome, loyalty, lead nurturing…
- Data analysis
- Customer journey creation
- Target group specification
- Creative content brief
13 to 16 hours
All details and prices follow a free 30-minute call. Let’s talk!
Need something custom?
Data Audit & Compliance
Identifying the consumer-related data gaps, opportunities and GDPR practices in your business.
Customer Journey & Lifecycle Mapping
Picking up your target group where they want to get in touch with you, in the right moment.
Segmentation, Retention & Loyalty
Creating customized positive moments so your customers come back, identify with your brand and even recommend you to others.
Infrastructure Audit
Understanding where and how your consumer data is stored in the various systems.
Closing Gaps - Systems & Processes
Improving the data flow and reduce fragmentation with the help from IT and BI colleagues.
RFI/RFP Project Management
Facilitating the evaluation of new vendors by documenting the process and consulting.
Communications Audit
Evaluating the current approach to communication to discover gaps and opportunities in areas of content, frequency and data usage.
Data-Driven Marketing Strategy
Applying various frameworks in order to arrive at insights and create a consumer-centric comms strategy.
Marketing Automation
Developing the right use cases and implementing automation series and scenarios.
All projects INCLUDe
Continuous coaching and caring...
I facilitate change towards consumer-centric CRM in your company
I help with the adoption of the newly built processes
I support you with employee hiring
I run various trainings to bring you up-to-speed
... so that you can focus on creating more value for your business
"Jev is very experienced and knowledgeable in the fields of CRM as well as open to new ideas. We've worked on several projects: The outcome was always great and on time with a solution-oriented approach."
Olivier Jolidon
Global CRM Director
AMAN Hotels & Resorts
It’s 100% possible to establish a sustainable CRM approach for your business.
More value, less headaches.
"Jev is focused and dedicated to producing her very best at all times. She has proved her ability to deal with uncertain situations very effectively. Her ability to interact with colleagues across all teams to get the work done is impressive. She is a value creator in the truest sense."
Anuvind Pushpak
AI Product Marketing
Microsoft, Spain